Answered By: Jackie Knowles Last Updated: Mar 17, 2015 Views: 21
We welcome all comments about flexible loans, and we intend to make further improvements to the system as we gain experience and knowledge of how it is working for our users.
However, there are a number of reasons why we plan to continue with the new way that loans work during vacations.
Requests during the vacation
We have designed flexible loans to respond to demand for items. Reducing the loan period when someone places a request is the fairest way to satisfy demand efficiently, whether that request is placed in term or vacation.
Having a fair system lies at the heart of our services but we cannot always suit everyone’s needs perfectly. For example, although one person would prefer to have exclusive use of an item during the vacation, we must also consider the needs of the person who has requested the book - it may be that they are here on campus and want to use library resources too.
Items borrowed from the Library have always been issued subject to recall, and we have always asked that you check your email and Library account frequently to manage your loans and check for changes to the due dates.
Extending notice periods
When an item is recalled because someone has requested it, during term time you get a notice period of at least three days to finish working with the item. During the vacations this is extended to seven days to give you time to arrange postage of the items.
When items are posted back to us, we take the return date as being the date the parcel was posted.