Answered By: Jackie Knowles
Last Updated: Jan 26, 2018     Views: 59

Regarding insurance claims -

The most common scenario for claiming via insurance is if you have had library items or property stolen or damaged. Usually we charge a £35 Lost Item Charge for any books lost or stolen, this amount is usually added to your library account and will prevent you from borrowing whilst the amount is outstanding. Therefore we advise you that if you gave lost a Library item and will be claiming via your insurers please do contact the library as soon as possible.

There may be two methods by which the insurers will settle the claim. We ask that you determine with your insurers how the matter will be settled.

If the insurers wish to pay the library directly then we will be able to arrange for you to continue borrowing from the library. To do this we would need to arrange workorders between ourselves and your insurance company to provide contact information as to where the money should be paid.

If your insurance will be paying you directly then we would expect payment to be made by you before we reinstate your being able to borrow.

Unfortunately if your insurers don't pay, for whatever reason, there is still an expectation that you wil pay the amount outstanding. We do appreciate that you may not be at fault for the loss of the item but unfortunately you are responsible for the item, so we ask that payment be made regardless of the outcome with the insurers.

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